Contact Us
If you need to contact Non Gamstop Casinos, this page explains what we can help with, what to include in your message and where to go for problems we cannot solve. We are an independent review site. We are not a casino, and we cannot see or change your account with any operator.
Please note that we publish no phone number, live chat or postal address on this page, because none has been supplied to us. Use the contact route offered on thejohnalker.co.uk itself, such as a contact form or email link if one is shown in the site menu or footer. Do not trust anyone who contacts you claiming to be us and asking for money or account details.
What we can help with
We are happy to hear from adult readers about:
- Corrections: a bonus figure, payment method or licence detail on a review that looks out of date or wrong.
- Reader experience: something you noticed about a casino's terms, withdrawals or support that we should check.
- Clarifying our content: an explanation of wagering requirements, verification checks or bonus conditions that was unclear.
- Method and independence: how we choose and rank casinos. Our About Us page covers this, and our Terms and Conditions set out how the site may be used.
What we cannot do
It saves time to know our limits before you write.
- We cannot release withdrawals, reverse a bonus decision or reopen a closed account.
- We cannot act as your representative in a dispute with a casino.
- We cannot give legal, financial or debt advice.
- We cannot guarantee that any casino will pay out, or that an offer will still be available on the day you read about it.
How to write a useful message
- Name the page and the casino you are asking about.
- Quote the exact text or figure you think is wrong.
- Say when you saw it, ideally with the date.
- Include a link or screenshot of the casino's own terms if you have one.
- Leave out passwords, full card numbers and identity documents. We will never need them.
Corrections are checked against the operator's published terms. If we can confirm a change, we update the page. If we cannot confirm it, we may label it as unverified rather than guess.
Problem with a casino? Start with the casino
If you have a complaint about a casino we cover, such as a delayed withdrawal or a bonus dispute, contact the casino first. Follow this order:
- Use the casino's live chat or email support and keep a copy of the conversation.
- Ask for the specific term or rule they are relying on.
- If unresolved, use the operator's formal complaints procedure, which should be in its terms.
- Check the licensing body named in the casino's footer to see whether it takes player complaints.
Many casinos accepting British players hold overseas licences rather than a UK Gambling Commission licence. That generally means the UK regulator's complaint routes and the protections that come with them may not apply. Check each operator's terms carefully before you deposit. Our guide to non GamStop casinos explains the differences in more detail.
If gambling is causing you worry
If gambling is affecting your money, mood or relationships, please talk to someone. GamCare runs a free, confidential helpline and chat for people in Great Britain. Our Responsible Gambling page lists practical tools, including deposit and loss limits, self-exclusion and gambling blocking software. If you registered with GAMSTOP, remember it covers only UK-licensed operators, and you should think carefully before seeking sites outside it.
Advertising, commission and independence
We may earn commission if you use some links on this site. Commission does not buy a ranking, and operators cannot pay for a better rating or for changes to a review. If you think a review is unfair or one-sided, tell us and we will look at the evidence.
What to expect after you write
We cannot promise a reply time. Messages about factual errors are the easiest to act on, so they are the ones we prioritise. We may not reply to messages that ask us to chase a casino for you, but we will point you to the right route where we can. This page was last checked on 1 October 2026.